Privacy Policy

January 2025

Welcome to Yaleela Torrens Social Worker Pty Ltd. We are committed to protecting your privacy in
accordance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth).
This policy explains how we collect, use, store, and share your personal information.\

1. What Information We Collect

  • We may collect personal and sensitive information including:
    Name, contact details (phone, email, address)
  • Date of birth, gender, cultural background
  • Medicare number and health fund information
  • Health and mental health history
  • Emergency contact information
  • Information from referring health professionals (with your consent)

2. How We Collect Your Information

We collect information:

  • Directly from you during appointments or via phone, email, or our website
  • Through forms and documents you complete
  • From other professionals with your consent
  • Through online tools such as booking systems or contact forms

3. Why We Collect Your Information

Your information is collected to:

  • Deliver social work and mental health services
  • Assess your needs and support your wellbeing
  • Communicate with you and your health providers
  • Manage billing and administrative tasks
  • Meet legal obligations and professional standards

4. Who We Share Information With

We may share your information with:

  • Health professionals involved in your care (with your consent)
  • Third-party providers who help us run our services (e.g., secure practice software)
  • Legal authorities when required by law
  • Emergency services in cases of serious risk

We never sell or rent your personal information.

5. How We Keep Your Information Safe

Your privacy is important to us. We use:

  • Secure, encrypted electronic storage
  • Password-protected systems and files
  • Limited access for authorised staff only
  • Regular reviews of our data protection practice

6. Accessing or Updating Your Information

You can:

  • Request access to your personal information
  • Ask us to correct inaccurate or outdated details

Contact us anytime to make a request. We aim to respond within 30 days.

7. Your Right to Anonymity

Where possible, you may choose not to identify yourself. However, we may not be able to provide
services unless we can confirm your identity.

8. Overseas Disclosure

We do not routinely disclose your information overseas. If this changes, we will ensure the
information remains protected under Australian law.

9. Making a Complaint

If you believe we’ve breached your privacy, you can:

  • Contact us directly using the details below
  • Lodge a written complaint for internal review
  • Contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

10. Contact Us

Yaleela Torrens Social Worker Pty Ltd

Email: info@yaleelatorrenssocialwork.com.au

Phone: 0421 921 536

11. Updates to This Policy

This Privacy Policy may be updated occasionally. The latest version will always be available on this
page.